Return & Refund Policy

Naera — shopnaera.com

Last updated: August 24, 2026

We want you to love your Naera products. If something isn't right, we're here to help.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all Naera products, starting from the date your order is delivered. If you're not satisfied with your purchase for any reason, you may request a refund within this window.

How to Request a Return or Refund

To start a return or refund request, contact us at support@shopnaera.com with:

• Your order number
• The email address used at checkout
• The reason for your return or refund request

Our team will respond within 1–2 business days with instructions.

Eligibility

• Requests must be submitted within 30 days of the delivery date.
• Products do not need to be unused or unopened to qualify for a refund under our satisfaction guarantee.
• One refund per customer, per product, is covered under this guarantee.
• Orders must have been purchased directly through shopnaera.com. Products purchased through third-party retailers are subject to that retailer's return policy.

Refunds

Once your return or refund request is approved, we will process your refund to your original method of payment. Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or card issuer.

If a return of the physical product is required as part of your refund, we will provide shipping instructions. In that case, refunds are issued once the returned item is received and inspected.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us at support@shopnaera.com within 14 days of delivery, along with a photo of the item. We will send a replacement or issue a full refund at no additional cost to you.

Order Cancellations

If you need to cancel an order, contact us at support@shopnaera.com as soon as possible. We can cancel orders that have not yet shipped. Once an order has shipped, it can no longer be cancelled but may be returned under this policy once received.

Non-Returnable Situations

We reserve the right to decline a refund request in cases of suspected abuse of this policy, including repeated refund requests on the same product from the same customer.

Contact Us

For any questions about this policy or to start a return, reach out to:

Email: support@shopnaera.com

We aim to respond to all inquiries within 1–2 business days.