Purchase Options & Cancellation Policy

Naera — shopnaera.com

Last updated: August 24, 2026

Purchase Options

When shopping on shopnaera.com, you may be offered the following purchase options:

• One-Time Purchase — A single purchase with no recurring charges. You pay once and receive your order.
• Subscription — A recurring order delivered on a schedule you select at checkout (e.g. every 30, 60, or 90 days), at a discounted price compared to a one-time purchase.

The purchase option you select is shown clearly at checkout before you complete your order, along with the applicable price and, for subscriptions, the billing frequency.

How Subscriptions Work

If you choose a subscription option:

• Your card will be automatically charged at the start of each billing cycle, based on the frequency you selected.
• Your order will be automatically processed and shipped on the same schedule.
• You will receive an email notification before each upcoming charge.
• Subscription pricing, discounts, and frequency are shown at the time of signup and may be changed by you at any time (see below).

Managing Your Subscription

You can view, modify, pause, skip, or cancel your subscription at any time by:

1. Using the subscription management link included in your order confirmation or subscription emails, or
2. Contacting us directly at support@shopnaera.com with your order number or the email used to subscribe.

Changes made to your subscription (including cancellation) must be completed before your next scheduled billing date to avoid being charged for the upcoming cycle.

Cancellation Policy

• You may cancel your subscription at any time, with no cancellation fee.
• Once cancelled, no further charges will be made, and no further shipments will be sent.
• Cancelling your subscription does not automatically qualify you for a refund on charges already processed. Refund requests for past orders are handled under our Return & Refund Policy.
• If you cancel after a charge has already been processed for the current cycle, that order will still be shipped to you.

Failed Payments

If a scheduled subscription payment fails (for example, due to an expired card), we will attempt to notify you by email and may retry the charge. If payment cannot be successfully processed after a reasonable number of attempts, your subscription may be automatically paused or cancelled.

Questions

If you have any questions about your purchase options or need help managing a subscription, contact us at:

Email: support@shopnaera.com