Shipping Policy

Naera — shopnaera.com

Last updated: August 24, 2026

Order Processing

Orders are processed within 24–48 hours of purchase, excluding weekends and holidays. You will receive a confirmation email once your order has been placed, and a separate email with tracking information once your order ships.

Estimated Delivery Times

Once shipped, estimated delivery times are as follows:

Destination	Estimated Delivery Time
United States	1–5 business days
United Kingdom & European Union	4–9 business days
Canada, Australia & International	7–14 business days

Delivery times are estimates and are not guaranteed. Actual delivery times may vary due to carrier delays, customs processing, weather, or other circumstances outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on your order and destination. Any current shipping promotions (such as free shipping thresholds) will be displayed at checkout.

Order Tracking

Once your order ships, you will receive a tracking number via email so you can follow your package's progress. If you have not received tracking information within 3 business days of placing your order, please contact us at support@shopnaera.com.

International Orders

International customers are responsible for any customs duties, import taxes, or fees charged by their country upon arrival of the package. These charges are not included in the order total and are the responsibility of the customer.

Incorrect Shipping Information

Please double-check your shipping address before completing your order. We are not responsible for orders delayed or lost due to incorrect or incomplete address information provided at checkout. If you notice an error after placing your order, contact us immediately at support@shopnaera.com — we will do our best to correct it before the order ships.

Lost or Delayed Packages

If your order has not arrived within the estimated delivery window, please contact us at support@shopnaera.com with your order number so we can look into it with the carrier.

Damaged Packages

If your package arrives visibly damaged, please contact us at support@shopnaera.com within 14 days of delivery, along with photos of the damaged package and product, so we can resolve the issue.

Contact Us

For any shipping-related questions, reach out to:

Email: support@shopnaera.com